Step-by-step training with screenshots that makes it easy to adopt new systems – correctly from the start.
Office employees and field technicians struggle to use the new system correctly. Orders contain errors, information is missing, and customers don't receive confirmations.
Make it easy for all employees to perform the most common tasks – correctly, quickly and consistently. Reduce errors and the need for internal support.
Use work email and password
Click on quick action
Search by name or phone
Type, time and technician
Create and send confirmation
Technician completes in app
Follow these steps to register a new order and complete the assignment.
Start by logging in to RørOrder with your work email and password. You can find the system at rororder.no or via a shortcut on your desktop.
Tip: Check "Remember me" on your work computer to avoid logging in every time.
From the dashboard you can quickly start a new order via the quick actions at the top of the page.
Search for the customer in the system. You can search by name, phone number or organisation number.
Tip: Phone number often gives the best and fastest results in the search.
Fill in the necessary information about the assignment. The more complete the information, the easier it will be for the technician.
Tip: Use standard format in notes: Problem – Cause – Action
Verify that all information is correct before creating the order. Send confirmation to the customer.
When the technician is finished at the customer's site, the assignment is completed directly in the mobile app.
Tip: Register materials as you go during the work – it saves time afterwards.
Can't log in (wrong password)
Wrong password or account not activated
Try "Forgot password". Contact IT if it still fails.
Customer doesn't appear in search
Customer not created or wrong search term
Search by phone number. Create the customer if they don't exist (check for duplicates).
Technician can't see the assignment
Technician not assigned or status not published
Assign technician and check status. Ask technician to sync/update the app.
Customer didn't receive confirmation
Not sent or contact info missing
Check phone/email in the customer record and resend.
Assignment cannot be completed
Required fields are missing
Add materials/time/note and try again.
Need help? Take a screenshot + note which step you were on, and send to internal support/IT.
Follow the format Problem – Cause – Action in all notes for consistent documentation.
Phone numbers often give faster and more precise results than names in the customer search.
Avoid vague phrasing like "next week". Always set a specific date and time window.
Every order needs: customer, address, type, time, note – and preferably a technician.